Elinabo Edge — Privacy & Policy

How we collect, use, store and protect data; your rights and how to exercise them. Clear, accessible, and jurisdiction-aware.

Overview

Elinabo Edge treats privacy and data protection as foundational to trust. This policy explains what we collect, why we collect it, how we use it, how long we keep it, and the rights you have regarding your personal information. It also describes the safeguards we implement and how to contact us about privacy matters.

1. Data We Collect

We collect only data necessary to deliver services, operate the website, and meet legal obligations. Categories include:

  • Contact data: name, email, phone when you contact us or sign up for newsletters.
  • Business data: company name, role, regulatory status and brief information you share to evaluate a partnership.
  • Technical data: IP address, device type, browser, operating system, and basic usage metrics collected via server logs and analytics.
  • Support records: correspondence, attachments and notes needed to resolve requests and legal obligations.
  • Transactional data: invoices, billing and contract records when we enter commercial arrangements.

Special categories: We do not intentionally collect sensitive personal data (racial, political, health) unless you supply it voluntarily for a specific purpose and we have a lawful basis to process it. If such data is provided, we will process it only with explicit consent and extra safeguards.

2. How We Use Data

We use personal information for clear, limited purposes:

  • Service delivery: evaluate partnerships, manage engagements, and deliver agreed services.
  • Communications: respond to inquiries, send operational messages, and distribute requested updates.
  • Compliance and safety: fulfill legal and regulatory obligations including financial reporting, anti-money-laundering checks and tax compliance.
  • Product & UX improvements: analyze anonymised usage data to improve features and performance.
  • Fraud prevention & security: detect and prevent unauthorised or illegal activity.

We rely on lawful bases such as contract performance, legitimate interests, legal obligations, and where required, your consent.

3. Sharing and Third Parties

We do not sell personal data. We share data only as necessary and under strict controls:

  • Service providers: trusted vendors providing hosting, analytics, email delivery, and payment processing operate under data‑processing agreements that restrict use.
  • Professional advisers: legal, accounting or tax advisors where necessary to provide services or comply with law.
  • Regulatory bodies: when required by law, subpoena, court order or regulatory enquiry.
  • Transaction partners: in the case of mergers, acquisitions, or asset transfers subject to confidentiality and notice to affected individuals.

Where transfers to jurisdictions with different protections are necessary, we use standard contractual safeguards and review the recipient's practices.

4. Security

We implement administrative, technical and physical safeguards appropriate to the sensitivity of the data. These include:

  • Encrypted data transport (TLS) for data in transit.
  • Access controls and least-privilege for internal systems.
  • Regular backups and patching of infrastructure.
  • Periodic third-party security reviews and audits where appropriate.

Despite safeguards, no system is impervious; if we reasonably determine a data breach has occurred that causes risk to your rights, we will follow applicable notification rules and remedial steps.

5. Your Rights

Depending on jurisdiction, you may have rights including:

  • Access: request a copy of personal information we hold about you.
  • Correction: ask us to correct inaccurate or incomplete data.
  • Deletion: request erasure where we are not required to retain data for legal or contractual reasons.
  • Portability: request your data in a commonly used machine-readable format where applicable.
  • Objection and restriction: object to certain processing or request limited processing where permitted by law.

To exercise rights, contact us as described below. We will verify requests to protect your privacy and may decline requests where the law permits or requires retention.

6. Retention

We retain personal data only as long as necessary for the purpose it was collected or to satisfy legal obligations. Typical retention windows:

  • Transactional / contract records: retained for statutory periods (e.g., tax and accounting) or as required by law.
  • Support correspondence: retained for the duration required to resolve issues and for a short period after for analytics and training.
  • Marketing lists: retained until you unsubscribe or we have no legitimate basis to keep them.

Retention schedules are reviewed periodically and aligned to law and business needs.

7. Cookies & Tracking

We use minimal cookies and analytics to operate the site and understand usage patterns. Categories:

  • Essential cookies: required for site function and security.
  • Performance analytics: anonymous or pseudonymous metrics used to improve UX.

Where required by law, we obtain consent for non-essential cookies. You can manage preferences in your browser and via any controls provided on the site.

8. Minors and Sensitive Data

Our services are not intended for children under the age of 18. We do not knowingly collect data from minors. If we become aware that we have collected data from a minor without parent/guardian consent, we will take steps to remove that data.

9. International Transfers

If we transfer data across borders, we do so under appropriate safeguards such as standard contractual clauses, data-processing agreements and security reviews to maintain protections when moving data between jurisdictions.

10. Changes to this Policy

We may update this policy to reflect changes in law, practice or services. The "Effective Date" below indicates when the current version takes effect. Significant changes will be communicated where feasible.

Effective date: 2025-10-25

11. Contact & Exercising Rights

Contact our privacy officer for requests, questions or complaints:

  • Email: elinaboedge.net@gmail.com
  • Postal: Elinabo Edge, [Registered Address], South Africa

When you contact us, we will verify your identity and respond within the timeframes required by applicable law. If you remain unsatisfied after contacting us, you may have the right to raise concerns with your local data protection authority.